Manager, Sales Operations

Reports to: Director, Sales Operations

Physical presence at the Beyond Air worksite is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

Job Summary

The Manager, Sales Operations is responsible for the overall management of the sales operations process including sales administration, product support, sales training, and sales analysis. Designs and implements policies and programs that direct the sales growth of the company’s products and initiatives and provides direction on Customer Relationship Management (CRM) and Sales Force Automation and Administration (SFAA) aspects of the sales support infrastructure.

Responsibilities

• Contributes to the design and development of CRM and SFAA resources.
• Identify / document key business acumen skills across team members for overall understanding of KPIs and metrics.
• Partner with leaders across the organization (Marketing, IT, and Operations) to streamline and harmonize data stewardship principles and practices.
• Collaborate with Marketing, Operations and Finance teams to establish the optimal customer service process and experience.
• Understand and mine database for opportunities and insights that provide actionable direction.
• Lead the development of data reporting systems.
• Assist with field needs – i.e. credentialing documents, procurement process and customer support
• Customer Support with orders, questions, billing, etc.
• Collaborate with stakeholders across the organization (Marketing, Quality, Commercialization, Sales, Laboratory, Investor Relations, IT) to achieve operational efficiencies on key project initiatives and quarterly change processes.
• Enable collaborative culture and drive organization to improve customer/client satisfaction levels and responsiveness.
• Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Provides detailed analytics to the CCO and Head of Sales that include current and projected business opportunities.
• Regularly monitors and ensures all activities are recorded into SalesForce.com or equivalent CRM. Analyzes and provides reports on activities to CCO and head of Sales.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Ability to travel 20% of working time away from work location, may include overnight/weekend travel.
• Contribute to the establishment of the optimal customer service process and experience through collaboration with Marketing, Operations and Finance departments.

Qualifications / Requirements/Experience

• Bachelor’s degree in Business, Sales, Marketing, or related field.
• 5+ years of progressively responsible sales operations experience – Healthcare Experience preferred
• Demonstrated ability in establishing processes and procedures leveraging CRM systems; including alignments, targeting, data stewardship and integrity.
• Demonstrated ability to improve sales productivity and results
• Strong analytical skills with the ability to translate complex data into actionable deliverables and presentations.
• Proficiency with SalesForce.com – administrative and back-end reporting
• Proficiency in Microsoft Office with expert Excel skills.
• Strong business acumen, negotiation and mediation skills, as well as a demonstrated attention to detail and a focus on achieving quality outcomes. Ability to build/foster relationships.
• Excellent organizational, planning, and time management skills with the ability to manage multiple and often changing priorities and issues of varying complexity, while meeting time-sensitive deadlines and deliverables.

Reports to

Director, Sales Operations

Beyond Air is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.